Accommodation Bookings and Cancellations
A minimum of 7 days notice is required for modification/cancellation of an accommodation reservation. At the sole discretion of the proprietor, the charge MAY be waived in full if the total value of the booking can be replaced in full. We require a valid credit card to secure bookings and reserve the right to charge the card as detailed above. By entering into this contract, you are authorising us to make the above charges to the card without any additional consent being required.
For bookings of 2 rooms or more, and/or 3 nights or more, and/or special events and public holidays, we require a minimum of 21 days’ notice of cancellation or amendment of any reservation to avoid a cancellation charge of at least 50% of the total value of the reservation as detailed in your confirmation letter. We require a valid credit card to secure bookings and reserve the right to charge the card as detailed above. By entering into this contract you are authorising us to make the above charges to the card without any additional consent being required.
Bookings made via purchase through a third party (e.g. Groupon) cannot be changed or refunded once a booking confirmation has been sent by Eckington Manor.
Children over the age of 8 years may be accommodated. Child put up beds can be placed in Luxury Rooms only at the cost of £35.00 per bed per night. Maximum one put up bed per room.
Small dogs only, generally under 2 stone. Dogs permitted to stay in management selected rooms only. Dog must be fully trained and appropriately restrained by guest. Guests must show evidence of up to date vaccinations at time of checking in. Dog must be kept on a lead when inside the property’s buildings or grounds, unless it is within the guest’s room. Dogs are not allowed inside any food service areas. This exclusion does not apply to guide dogs. Guests are responsible for cleaning up after their dog on hotel property and in the surrounding neighbourhood. Any disturbances, such as barking, must be curtailed to ensure other guests are not inconvenienced. Guests must arrange a convenient time for room servicing with reception/housekeeping. Guests are responsible for all property damages and/or personal injuries resulting from their dog. Guests agree to indemnify and hold harmless the hotel, its owners and its operator from all liability and damage suffered as a result of the guest’s dog. The hotel reserves the right to charge guest’s account commensurate to the costs of such damage.
Corporate & Group Events We are happy to hold two provisional dates at any one time. On confirmation of your booking, a 50% deposit is required or full payment if the booking is made within a month of the booking date. The outstanding balance must be paid 30 days before the event. Drinks and wine not included in the package price will be invoiced after the event and our payment terms are 30 days from invoice. All individual guest extras are to be settled on the day of departure. Should you need to cancel the event, we are happy to switch to another date, subject to availability. If this is not possible, we will refund the deposit up to one month prior to the event. After that date we will retain 50% of the full fee. The same policy applies to accommodation booked within the event. Final cookery course and dining numbers, plus any special dietary requirements, must be confirmed five full working days before the event, to allow for purchasing of fresh produce. Changes or cancellations after this cannot be refunded and full payment will be charged. Eckington Manor Cookery School reserves the right, under unavoidable circumstances to cancel an event at any time.
We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act, omission, default or neglect of the Clients, their guests or sub-contractors to the school or Lower End House’s property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to guest’s credit/debit card or send an invoice for the amount required to make good or remedy any such damage, to the registered address. We will, however, make every effort to keep any costs that the guest would incur to a minimum.
All property which you bring to Eckington Manor is brought entirely at your own risk and the proprietors cannot accept any responsibility for any loss or damage to the property of any students, nor do they accept any liability to any student such as is imposed by statute. During a course, and when you are not on the property, Eckington Manor does not accept responsibility for any injury which you incur.
Gift vouchers are non-refundable and cannot be exchanged for cash.
Gift vouchers cannot be used in conjunction with any other offers, discounts or promotions
Expiry date is 24 months from date of voucher purchase.
Gift vouchers are subject to verification at time of presentation. Eckington Manor reserves the right not to accept any vouchers that appear to be forged, damaged, defaced or tampered with.
No responsibility will be accepted for lost, stolen or damaged gift vouchers. Photocopies are not accepted. Such vouchers shall not be refunded.
Eckington Manor gift vouchers are only for use in the Cookery School for courses, accommodation or dining.
Only Eckington Manor Vouchers are accepted by us for full or part payment for courses, accommodation or dining.
No cash refund is available if the value of the voucher exceeds the purchase value.
Eckington Manor reserves the right to vary these Terms & Conditions.